First off, I would like to say that John and Debbie were extremely accommodating. I was able to get an immediate appointment, and the work was done that day so I didn't have to worry about finding an alternate means of transportation. I knew there were other issues with my car unrelated to the problem I brought it in for, and John clearly explained them to me without being pushy about getting these repairs done. I ended up having all problems taken care of, and I didn't have to spend the day waiting at the garage. Debbie gave me a ride home and picked me up as soon as my car was ready. This is A+ service I have never experienced at any other auto repair shop. On top of all of this, they also offer a 10% discount for all veterans, which was a nice surprise. I will continue to use CARS for any future vehicle issues I have, and I highly recommend them to anyone looking for a trustworthy and efficient repair shop.
Derek, thank you so much for those kind words and welcome to the C.A.R.S. Family. It was a pleasure taking care of your 2010 Honda Accord. I know it is hard for customers to give up what may be their only mode of transportation that’s why we provide our shuttle service as well as a loaner vehicle program. Work tirelessly to get the job done right the first time and by the same day. Trainer our staff that everyone of our customers vehicle are a high priority to the customer and that every vehicle is looked over, every time, for it’s safety and reliability above and beyond what the appointment was for, present those findings to our customers with a plan on what is needed now and what can be planned for. And thank you for mentioning the discount. We know that the fine young men and women of the armed services have made a huge commitment when they enter into our military branches and some have paid the ultimate price and because of that commitment we feel that it is only right we thank all of you and show our appreciation to each and everyone of you that have served or are still serving in our military. And 10% off all service is the least we can do. So I thank you for your service and look forward to seeing you again.
- Greater Hartford NAPA Business Development Group